FEATURES

Everything You Need to Master Customer Feedback

Powerful tools designed for businesses that care about their customers. Collect, analyze, and act on feedback like never before.

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Collection

Multiple ways to capture customer feedback

QR Code Generation

Generate unique QR codes for each location. Customers scan and provide feedback in seconds. Simplifying the review process and increasing the number of reviews

Custom branding
Track by location
Dynamic URLs
Print-ready files

SMS Surveys

Send feedback requests via SMS using Twilio integration after customer interactions. Please note that Twilio integration requires a separate payment

Twilio integration
Custom templates
Delivery tracking
Phone validation

Email Surveys

Send professional email surveys to collect customer feedback at scale. Enhance your outreach by including QR codes in your emails

SMTP integration
Custom templates
Notification preferences
Delivery tracking

Analytics

Deep insights from your feedback data

AI Sentiment Analysis

Real-time analysis
Theme extraction
Trend detection
Insight generation

Custom Dashboards

Access comprehensive dashboards tailored to your analytics needs.

Analytics dashboard
Feedback reports
GMB analytics
Location insights

Location Comparison

Compare performance across all your locations to identify best practices.

Side-by-side view
Department breakdown
Trend analysis
PDF reports

PDF Reports

Generate professional PDF reports with charts and metrics for stakeholders.

Automated generation
Chart visualizations
Scheduled delivery
Email distribution

Reputation

Grow your online reviews and ratings

Google Review Routing

Automatically direct happy customers to leave Google reviews using Place ID integration.

Google Reviews
Rating-based routing
Dynamic review URLs
GMB integration

Negative Feedback Capture

Capture unhappy customers privately so you can resolve issues before they go public.

Private inbox
Alert system
Follow-up workflow
Resolution tracking

Google My Business Analytics

Monitor your Google My Business performance and review insights.

GMB integration
Review analytics
Performance tracking
Location insights

Automation

Save time with intelligent automation

Real-Time Alerts

Get instant email and SMS notifications when customers leave low ratings or critical feedback.

Email alerts
SMS alerts
Custom thresholds
Keyword triggers

Workflow Automation

Automate follow-ups, assignments, and escalations based on feedback.

Custom rules
Auto-assign
Escalation paths
Scheduling

Response Templates

Create and use response templates for thank you messages and follow-ups.

Template library
Rating-based routing
Multi-channel
Quick send

Enterprise

Security and control for growing businesses

Role-Based Access

Control who can see and do what with granular permissions.

Admin roles
Manager roles
Viewer roles
Permission validation

Multi-Location Management

Manage feedback across all your locations from a central dashboard.

Location CRUD
Department tracking
Usage limits
Location analytics

Data Security

Your data is protected with encryption and security best practices.

Data encryption
Secure authentication
JWT tokens
Rate limiting

Priority Support

Get dedicated support for your enterprise needs.

Priority queue
Onboarding
Training
Account management

Built-In Integrations

TrustedOptics connects with key platforms out of the box

Google My Business

Twilio SMS

Stripe

PayPal

Google Gemini AI

Plus a comprehensive REST API for custom integrations

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